Terms and Conditions

Name: Roelandt
Address: Warandestraat 5, Zele, 9240
Telephone: +32 (0)52 45 31 24

ROELANDT TERMS AND CONDITIONS – APRIL 1, 2026

These general terms and conditions govern the relationship between Roelandt and the Customer. The Customer may review these general terms and conditions before placing an order. By placing an order and/or signing an order form, the Customer confirms that they have reviewed these general terms and conditions and agrees that these general terms and conditions are the only ones applicable. The Customer therefore waives the application of their own general terms and conditions or specific (purchase or other) terms and conditions, even if such terms stipulate that they are the sole applicable terms.

DEFINITIONS

Roelandt – (i) Roelandt nv, Warandestraat 5, 9240 Zele, VAT-BE-0412.127.858, and (ii) Northlandt nv, Moortelstraat 9, 9160 Lokeren, VAT-BE0459.739.517

Colruyt Group – Colruyt Group NV, Edingensesteenweg 196, 1500 Halle, VAT-BE-0400.378,485 and all its affiliated companies within the meaning of Article 1:20 of the Belgian Companies and Associations Code.

Customer – Any (potential) counterparty or counterparties of Roelandt who purchases Products in their capacity as (i) a business, being (a) any natural person who independently carries out a professional activity, (b) any legal entity, or (c) any other organization without legal personality, or (ii) as a government agency.

Goods – Items that form part of the Roelandt product range

GENERAL TERMS AND CONDITIONS

1. Prices: All prices listed are indicative. The prices listed in the Roelandt price list are subject to change due to fluctuations in raw material or packaging costs. The price charged is the price in effect on the day of delivery to the Customer, which is stated on the invoice. In the event of a price change, Roelandt will notify the Customer and determine an appropriate solution in consultation.
2. Offer: Although the product list and website are compiled with the utmost care, it is possible that the information provided is incomplete, contains material errors, or is not up to date. Roelandt is only bound by a best-efforts obligation regarding the accuracy, timeliness, and completeness of the information provided. Roelandt is not liable in the event of material errors, typographical errors, or printing errors. The accompanying photos are for illustrative purposes only.
The offer is valid while supplies last and may be modified or withdrawn by Roelandt at any time.
Roelandt is entitled—without providing reasons—to refuse orders, adjust delivery times, split deliveries, and attach other conditions to the delivery.
3. Changes to an order: Changes to an order must always be communicated in writing and are only valid if they are confirmed in writing by Roelandt without delay. Partial fulfillment of an order by Roelandt in no way releases the customer from their payment obligations and cannot result in compensation.
4. Cancellation of an order: If the Customer cancels an order, the full price remains due. However, Roelandt is free to grant a price reduction upon cancellation, but always subject to a fixed compensation of 30% of the agreed sales price.
5. Delivery times: Roelandt does its utmost to deliver every order on time, provided that the Customer has the option to place orders at very short notice, in which case certain products may exceptionally be unavailable. However, any cases of force majeure that may prevent the fulfillment of the agreed delivery release Roelandt from any liability regarding timely deliveries or in the event of non-delivery. In such a case, Roelandt shall not be liable for any damages.
6. Purchase and Payment: Roelandt caters exclusively to professional customers and therefore reserves the right to request the necessary verification documents from the Customer for this purpose. The Customer is solely responsible for the information provided by them and shall fully reimburse Roelandt for all costs incurred as a result of the provision of late, incorrect, or incomplete information by the Customer or by a third party with access to the Customer’s account. The sale is concluded upon placing an order.
All invoices are payable within the term stated on the front, via bank transfer using the reference number as stated on the invoice.
All delivered Goods remain, without prejudice to Roelandt’s right to demand payment, the exclusive property of Roelandt until full payment of the sales price, without any notice of default being required. Notwithstanding the foregoing, the risk passes at the time of delivery of the Goods or, where applicable, at the time of their collection by the Customer.
7. Complaints and Returns: Any complaints regarding the delivered Goods must be reported to Roelandt within 24 hours of delivery, under penalty of forfeiture of any rights. Complaints regarding invoices must be reported to Roelandt no later than the eighth calendar day following the invoice date, under penalty of forfeiture of any rights.
Roelandt is not liable for damage caused (in whole or in part) by the Customer or a third party, nor for indirect damage such as loss of profit, loss of income, and loss of opportunity (non-exhaustive list).
Any liability of Roelandt shall be limited to twice the amount of the relevant net invoice value, with the exception of material and bodily damage as well as death.
8. Penalties for late payment: In the event of non-payment or late payment, the outstanding amount shall, as of the following day, be increased by operation of law and without notice of default by interest at a rate of 10% per annum. In addition, the outstanding amount shall be increased by operation of law and without notice of default by a liquidated damages clause of 10% of the outstanding balance, with a minimum of 75 euros and a maximum of * euros. In addition to this lump-sum amount, Roelandt is entitled to reasonable compensation for all other collection costs exceeding that fixed amount and arising from the late payment, including litigation costs in accordance with the provisions of the Judicial Code.
Roelandt has the right to suspend deliveries to a defaulting Customer immediately, unilaterally, and without warning. Furthermore, as of the first default, Roelandt may demand payment of any invoice of the defaulting Customer that has not yet become due. The provisions of Article 8, Paragraph 1 (interest and lump-sum compensation) also apply in this regard.
Roelandt may at any time, even after the Customer’s bankruptcy or in the event of judicial intervention, set off the mutual credits and debts existing between Roelandt and the Customer. This set-off may be carried out regardless of the form or subject matter of the debts and claims, regardless of the currency, or regardless of whether the mutual debts or claims are due or not. This set-off shall be calculated in euros following, if necessary, the conversion of foreign currencies at the Customer’s expense.
9. Privacy: Roelandt nv is part of the Colruyt Group. Colruyt Group undertakes to use your data exclusively to fulfill your request and to send you information from the Colruyt Group. If you would also like to receive information via email, please provide your email address.
We treat your data as confidential information and will never disclose it to third parties. You may request, correct, modify, or have your data deleted from the Colruyt Group’s customer list at any time, and you may refuse to allow Colruyt to use your data to send you information. Simply submit a written request. For more information, request the Colruyt Group’s privacy charter or visit www.colruyt.be > Commitments > Privacy.
Data controller for the Colruyt Group’s customer list: Colruyt Group, Edingensesteenweg 196, B-1500 Halle.
The Customer is personally responsible for keeping their login details confidential and for the use of their password.
10. Invalidity – Non-Waiver: If any provision of these Terms is declared invalid, unlawful, or void, this shall in no way affect the validity, legality, and applicability of the other provisions.
If Roelandt at any time fails to enforce any of the rights listed in these Terms and Conditions, or to exercise any such right, this shall never be deemed a waiver of such provision and shall never affect the validity of these rights.
11. Amendment of Terms and Conditions: Roelandt may amend these Terms and Conditions at any time without further notice. Each order is subject to the Terms and Conditions in effect at the time, and the Customer must accept these Terms and Conditions when placing the order.
12. Applicable Law – Competent Court: Belgian law applies, with the exception of the provisions of private international law regarding applicable law and with the exception of the Vienna Convention on Contracts for the International Sale of Goods. In the event of any disputes, the courts of Brussels shall have exclusive jurisdiction.